About Shipping Fees
To ensure packages to be delivered to our customers, OrientalSouls.com adopt fast and safe shipping method.
Currently, we only use International Express Mail Service (EMS) operated by Japan Post, one of the most reliable carrier once operated by the Japanese Government. EMS provides loss and damage insurance and package tracking systems, so you can track and see the states of your packages.
Although international shipping fees are generally high and charged by weight, we adopt flat rate based on destinations (country-base) for better customer experiences. Please note that, because shipping fees should be paid by Japanese Yen, the fee may be slightly changed based on currency exchange rate at the time you place your order. (See here about EMS)
Our Shipping Fees
| Shipping Destinations * | Asia | North&Middle America / Oceania / Middle East | European Countries | South America / Africa | Japan |
|---|---|---|---|---|---|
| Flat Shipping Fees ** | 1,400 JPY (approx. $13.50/€11.50 or less) | 2,000 JPY (approx. $19.00/€16.50 or less) | 2,200 JPY (approx. $21.00/€18.50 or less) | 2,400 JPY (approx. $23.00/€20.00 or less) | 850 JPY |
* About which countries belong to each destination area, please refer to this page.
** Our shipping rate is completely flat for ONE ORDER regardless of the number of items and weight. If you place another order, then shipping fee will be charged one more time and delivered in a different package.
Please note that there are a few exception items to which extra shipping fees will be charged. These are very heavy (and low price) items which cost too much to be included in flat rate fees. The extra shipping fees for those items are clearly mentioned in each product page. Details are also explained in this page (link). Thank you for your understanding.
From order to delivery
Step1 – Put items in the cart and place your order
Please go to order page, input required information, and make a payment.
We accept credit cards. You can also pay via PayPal or Stripe if you have an account.
Step2 – Order confirmation email (Invoice of your order) will be sent
The email includes following information,
- Order number
- Item names, total amount
- Billing address and shipping address
Step3 – Your order will be shipped once all items are packaged. Shipment information with tracking id will be sent by email.
Generally, orders are processed and shipped within 2-4 business days. In case we need more days for order processing, we notify you by email.
Package is sent via International Express Mail Service (EMS) operated by Japan Post, which includes loss and damage insurance and package tracking systems. (See here about EMS)